Refund policy
Paid twice? We’ll fix it.
Last updated 13 November 2026
No refundsPasses are final once you’ve bought them.
Charged twice?We refund the extra charge in full.
No credits?Tell us and we’ll add them.
Passes are final
We don’t give refunds on passes. Credits never expire, so you can use them whenever you’re ready.
If you were charged twice
If you were charged more than once for the same pass, we’ll refund the extra charge in full.
If you paid but got no credits
If you paid and your credits didn’t show up, tell us and we’ll add them.
How to ask
Message us on WhatsApp (0916 177 6012) with the email on your account and the date you paid. We reply within 2 working days. A refund for a double charge goes back to the way you paid within 5 to 10 working days.